Loading...

Ticket Terms and FAQ

Ticket Terms & Conditions and FAQ

CSB is doing our best to monitor the changing situation due to COVID-19 and will post any updates to our concerts and programs on our Facebook page. Our Brass on Tap event is now online-only and for the moment our "Back to the 80's" concerts are still on. In the event of a cancellation or if you choose to stay home from our events we're waiving all exchange fees for the remainder of the season. Follow us on Facebook for the latest updates and stay healthy everyone! (3/17/20)


All artists, programs, dates, times and prices are subject to change without notice.

Children


In an effort to make CSB performances as accessible as possible to everyone in the Twin Cities community, especially families and young people, CSB announced in 2019 that children ages 6–17 can attend any CSB concerts (excluding Brass on Tap) for free when accompanied by an adult! All children in attendance must have a ticket, and free tickets may be reserved on our website.

Students (ages 18+) must show a valid student ID at the ticket counter to purchase discounted student tickets.


Accessibility


Copper Street Brass strives to make its performances and venue accessible to all patrons. When ordering tickets, please let us know if you have special needs or require accessible seating. Contact us for any additional inquiries regarding accessibility and let us know how we can help!


Personal Electronics


As a courtesy to the performers and your fellow concert attendees, we ask that all cell phones, pagers and electronic devices be silenced prior to performances. Cameras and recording equipment are not allowed at any of our venues.


Concert Attire


Many first-time audience members have questions about what to wear to a CSB concert. You’ll see a whole range of dress at our concerts — from jeans to formal attire — with most audience members falling somewhere in the middle. Some of our patrons like to dress up to match the “theme” of our shows (like a Halloween or 70’s themed show) - and we love that! Whatever you choose to wear, we want you to be comfortable and enjoy the performance!


Unable to use your tickets? Here's our Exchange Policy


  • Tickets may be exchanged to attend a different concert up to 24 hours prior to the performance start time. To exchange your ticket give us a call at (763) 307-3452 or email office@copperstreetbrass.org
  • It is ok with us if you want to give your unused tickets to a friend, and you get bonus points if they've never attended a CSB concert before!
  • Changing dates, performances or seat locations may impact ticket price.
  • Tickets may not be exchanged between seasons. Unused tickets expire in July.
  • Subscribers pay no additional exchange fees.
  • Tickets not purchased as part of a subscription package are subject to a per-ticket exchange fee of $2
  • If you can't attend any of our other concerts, your tickets may be turned back up to concert start time for a tax-deductible contribution. Contribution amount does not include $2 per-ticket service fees. Contact our Box Office to inform us of your intention to turn back your ticket to make a donation.
  • Special events such as Brass on Tap cannot be exchanged into.
 

Fees


  • Single tickets purchased online or via phone are subject to a one-time $2 service fee.
  • Subscriptions purchased online or via phone are subject to a one-time $6 service fee.
  • Subscription tickets will be sent via e-mail at no additional charge. A $1 fee applies to all subscription tickets distributed via will call.

Why do we charge service fees?


Our service fee covers the cost of selling tickets. These costs include, but are not limited to:

  • Credit Card fees
  • Fees to license Patron Manager (SalesForce) as our ticketing platform and “shopping cart” provider
  • Web Servers to host the ticketing provider and our website
  • Email service to deliver tickets electronically
  • Friendly CSB staff to sell, seat and process all orders

Refunds


All sales are final and we regret that we cannot offer refunds. Special prices are not valid on previously purchased tickets or series packages.


Cancellations and Postponements


In the event of dangerous weather conditions or other events out of our control, performances may be postponed or cancelled. Postponements and cancellations will be posted on the CSB website, social media pages (click for our Facebook page) and a message will be recorded on the Box Office voicemail at (763) 307-3452. If a cancellation occurs, all ticket-holders will be contacted via email with further information about their ticketing options during the following week.

Box Office and Sales Hours


Box Office Hours are: Monday - Friday 10AM - 4PM

Call us at: (763) 307-3452

Box Office Website: Click Here

  By email: office@copperstreetbrass.org

  By Mail:
Copper Street Brass
511 Groveland Avenue
Minneapolis, MN 55403

Contact The CSB

Call Us
(763) 307-3452 - Box Office

Box Office Hours:
M-F 10a - 4p

(612) 722-3667 - Office
Address
511 Groveland Avenue Minneapolis, MN 55403
All the fields are required
Don't worry, we will never send you spam or share your email address!